by Mohamad Azwan Md Isaa, Ferri Nasrul*a, Rohayu Senanb, Suhana Mohamedb

aUniversiti Teknologi MARA Johor, Kampus Segamat, Malaysia; bUniversiti Teknologi MARA Johor, Kampus Pasir Gudang, Malaysia

Full Text:  Abstract  The electronic payment system is a new trending system used at many government offices in Malaysia.  Among the reasons to use this alternative are to help reduce the number of customer queueing and to minimize the cash shortage risk.  However, there is still a lack of usage among the public although the encouragement was done regularly for the usage of the system.  Thus, the drive of this study is to identify the factors that influence the consumer acceptance in accepting the electronic payment system.  The study used simple random sampling, and the survey conducted among 100 quit rent taxpayers that came to get the services from the KDL office which located in Johor, Malaysia.  The factors used in this study were performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitating conditions (FC).  It found that all four factors have positive and significant relationship towards consumer acceptance in using the electronic payment system.  However, the performance expectancy (PE) with Pearson Coefficient Correlation of 0.732 has the strongest influence towards consumer acceptance in using the electronic payment system.  The researcher recommended, the future researcher uses several geographical locations in Malaysia to increase the accuracy of the result.

Keywords: System, payment system, electronic, influence, acceptance

Updated:: 21/02/2022 [syazmer]