| Penerbitan |
BUKU Sridar a/l Ramachandran, Khairil Wahidin Awang, Yuhanis Ab. Aziz and Mohd Rusli Yacob . 2011. Selected readings in Hospitality &Tourism. UPM . Khairil Wahidin Awang, Yuhanis Ab. Aziz and Zaiton Samdin. 2010. Selected Issues in Hospitality & Tourism. Penerbit, UPM. Yuhanis Ab. Aziz, Hamimah Hassan, Wan Melissa Wan Hassan and Mohd Shahwahid Othman. 2009. Current Issues in Tourism and Hospitality Services in Malaysia. Penerbit Universiti Putra Malaysia. BAB DALAM BUKU Yuhanis Ab. Aziz, Amir Mohamadi and Zaiton Samdin. 2012. The Effect of Online Marketing on Customer Satisfaction In :(Ed., Zahira Mohd Ishan, Zuraina Dato Mansor, Wong Foong Yee and Ho Jo Ann), Business Practices in Malaysia. McGrawHill. Pp. 94-106. Yuhanis Ab. Aziz. 2011. Critical Success Factors in Managing Hotel Front Liners : Services Marketing Perspectives In :(Ed., Sridar a/l Ramachandran, Khairil Wahidin Awang, Yuhanis Ab. Aziz and Mohd Rusli Yacob ), Selected Issues in Hospitality & Tourism. UPM . Pp. 17-30. Khairil Wahidin Awang, Yuhanis Ab. Aziz, Zaiton Samdin and Nik Rozana Nik Mohd Masdek. 2010. A Brief Remarks on the Hospitality and Tourism Industry In :(Ed., Khairil Wahidin Awang, Yuhanis Ab. Aziz and Zaiton Samdin), Selected Issues in Hospitality & Tourism. UPM . Pp. 1-7. Khairil Wahidin Awang and Yuhanis Ab. Aziz. 2010. Small Tourism Enterprises in Kelantan, Malaysia : Issues and Challenges In :(Ed., Khairil Wahidin Awang, Yuhanis Ab. Aziz and Zaiton Samdin), Selected Issues in Hospitality & Tourism. UPM . Pp. 7-26. Yuhanis Ab. Aziz. 2009. An Overviewof the Growth of Tourism Products in Malaysia In :(Ed., Yuhanis Ab. Aziz, Hamimah Hassan, Wan Melissa Wan Hassan and Mohd Shahwahid Othman), Curent Issues in Tourism and Hospitality Services in Malaysia. Penerbit, UPM. Pp. 8-29. Yuhanis Ab. Aziz. 2009. Managing Employees' Emotional Labour for Excellent Services in the Tourism and Hospitality Industry In :(Ed., Yuhanis Ab. Aziz, Hamimah Hassan, Wan Melissa Wan Hassan and Mohd Shahwahid Othman), Curent Issues in Tourism and Hospitality Services in Malaysia. Penerbit, UPM. Pp. 103-113. Yuhanis Ab. Aziz. 2009. An overview of the Growth of Tourism Products in Malaysia In :(Ed., Yuhanis Ab. Aziz, Hamimah Hassan, Wan Melissa Wan Hassan and Mohd Shahwahid Othman), Current Issues in Tourism and Hospitality Services in Malaysia. UPM . Pp. 8-30. Mohhidin Othman, Yuhanis Ab. Aziz and Tan Ai Ling. 2009. Uncovering Service Quality Attributes Using Profile Accumulation Technique (PAT) in Full Service and Quick Service Restaurants In :(Ed., Yuhanis Ab. Aziz, Hamimah Hassan, Wan Melissa Wan Hassan and Mohd Shahwahid Othman), Curent Issues in Tourism and Hospitality Services in Malaysia. Penerbit, UPM. Pp. 114-131. JURNAL Yuhanis Ab. Aziz and Chok Nyen Vui. 2013. The Role of Halal Awareness, Halal Certification, and Marketing Components in Determining Halal Purchase Intention Among Non-Muslim in Malaysia : A Structural Equation Modelling Approach. Journal Of International Food & Agribusiness Marketing, 25:1-23. Aslinda Mohd Shahril, Yuhanis Ab. Aziz, Mohhidin Othman and Jamil Bojei. 2013. The Relationship between Services Guarantees, Empowerment, Employee Satisfaction and Service Quality in Four And Five Star Hotels in Malaysia. Journal of Economics, Business and Management, 1(1):90-93. Yuhanis Ab. Aziz and Zaiton Samdin. 2012. The Impact of Empowerment on Emotional Labour : A Conceptual Framework. PERTANIKA Social Sciences & Humanities Journal, 20 (2):317-332. Yuhanis Ab. Aziz, Khairil Wahidin Awang and Zaiton Samdin. 2012. Challenges Faced by MIcro, Small, annd Medium Lodgings in Kelantan, Malaysia. International journal of Economics and Management, 6(1):167-190. Zulhamri Abdullah and Yuhanis Ab. Aziz. 2011. Managing Corporate Reputation, Stakeholder Relations, and Corporate Social Responsibility:A Southeast Asian Perspective. International Journal of Economics and Management, 5 (1):299-318. Nik Rozana Nik Mohd Masdek, Yuhanis Ab. Aziz and Khairil Wahidin Awang. 2011. Impact of Selected Organizational Characteristics on Psychological and Behavioural Outcomes of Hotel Frontline Employees. PERTANIKA Social Sciences & Humanities Journal, 19(2):369-383. Nik Rozana Nik Mohd Masdek, Yuhanis Ab. Aziz and Khairil Wahidin Awang. 2011. Potential Antecedents and Outcomes of Employees' Services Recovery Performance. International Journal of Economics and Management, 5(1):114-139. Khairil Wahidin Awang and Yuhanis Ab. Aziz. 2011. Tourism Policy Development : A Malaysian Experience. Journal of Tourism, Hospitality and Culinary Arts, -:53-62. Foo, L.Y, Othman, M., Ab. Karim, M.S and Yuhanis Ab. Aziz. 2011. Efficiency Measurement of a Malaysian Hotel Chain Using DEA. PERTANIKA Social Sciences & Humanities Journal, 19(1):131-143. Yuhanis Ab. Aziz and Zaiton Samdin. 2010. The Impact of Empowerment on Emotional Labour: A Structural Equation Modeling Approach. World Academy of Science, Engineering and Technology, Issue 66:1641-1653. Yuhanis Ab. Aziz and Khairil Wahidin Awang. 2010. Conceptualising the Services Excelence and Its Antecedents : The Development of the Structural Equation Model. Journal of Tourism, Hospitality and Cilinary Arts, -:1-14. Yuhanis Ab. Aziz. 2010. Development of a Structural Equation MOdel for Tourist Services Experience : Service Marketing Perspectives. Journal of Educational Travel, 1:1-13. Zaiton Samdin, Yuhanis Ab. Aziz, Alias Radam and Mohd Rusli Yacob . 2010. Factors Influencing the Willingness to Pay for Entrance Permit: The Evidence from Taman Negara National Park. Journal of Sustainable Development, 3(3):212-220. Zaiton Samdin, Yuhanis Ab. Aziz, Alias Radam and Mohd Rusli Yacob . 2010. Factors Influencing the Willingness to Pay for Entrance Permit : The Evidence from Taman Negara National Park. Journal of Sustainable Development, 3(3):1-9. Mohhidin Othman, Lee Yen Foo, Muhammad Shahrim, A.K and Yuhanis Ab. Aziz. 2010. Total Factor Productivity Efficiency Changes in a Malaysian Hotel Chain. International Journal Revenue Management, 4 no 3/4:327-337. Khairil Wahidin Awang, Yuhanis Ab. Aziz and Zaiton Samdin. 2009. The Ever Changing Tourism. Research Bulletin of the Faculty of Economics and Management, UPM, 4 (March):57-60. Yuhanis Ab. Aziz. 2008. The Effects of Emotional Dissonance and Employee's Empowerment on Service Quality and Customer Satisfaction Perception: Customer Level Analysis. International Journal of Economics and Management, 2(2):237-258. Yuhanis Ab. Aziz. 2008. Structural Equation Modeling (SEM): An Alternative Approach in Data Analysis for Social Sciences Studies. Research Bulletin of the Faculty of Economics and Management, UPM, 3 Issue September:14-17. Yuhanis Ab. Aziz. 2008. The Effect of Emotional Dissonance and Employee's Empowerment on Service Quality and Customer Satisfaction Perception: Customer Level Analysis. International Journal of Economics and Management, 2(2):237-258. PROSIDING Hasnawati Guliling, Yuhanis Ab. Aziz, Jamil Bojei and Murali Sambasivan. 2013. Conceptualizing Image, Satisfaction and Loyalty of Heritage Destination. Proceedings of the 4th International Conference on Business and EconomicResearch (4th ICBER 2013), Golden Hotel, Bandung, Indonesia , pp. 259-269. Yuhanis Ab. Aziz and Chok Nyen Vui. 2012. The Role of Halal Awareness and Halal Certification in Influencing NOn-Muslim' Purchase Intention. Proceedings of the 3rd International Conference on Business and Economic Research, Golden Flower Hotel, Bandung Indonesia, pp. 1819. Khairil Wahidin Awang, Yuhanis Ab. Aziz and Zaiton Samdin. 2012. The Growth of Small Hotel Enterprises : The Role of the State. Proceedings of the International Proceeding of Economics Development and Research, pp. 145. S.E Tan, Yuhanis Ab. Aziz and Zaiton Samdin. 2012. Tourist Satisfaction With Overall Tour Guiding Experience in Taman Negara National Park, Malaysia. Proceedings of the Current Issues in Hospitality and Tourism Research and Innovations, pp. 533-537. Lee Shin Ying, Yuhanis Ab. Aziz, Samsinar Md Sidin and Rosli Salleh. 2012. Effects of Emotional Labor on Customer Outcomes : Tourists' Perspectives. Proceedings of the Current Issues in Hospitality and Tourism Research and Innovations, pp. 177-181. Aslinda Mohd Shahril, Yuhanis Ab. Aziz, Mohhidin Othman and Jamil Bojei. 2012. Impact of Services Guarantee on Empowerment, Employee Responsiveness in Service Recovery and Service Quality in the Malaysian Upscale Hotels. Proceedings of the Current Issues in Hospitality and Tourism Research and Innovations, pp. 6973. Aslinda Mohd Shahril, Yuhanis Ab. Aziz, Mohhidin Othman and Jamil Bojei. 2012. Impact of Service Guarantee on Empowerment and Employee Motivation in Four and Five Star Hotels in Malaysia. Proceedings of the National Research & Innovation Conference for Graduate Students in Social Sciences (GS-NRIC), Mahkota Hotel Melaka, pp. 916-922. Yuhanis Ab. Aziz. 2011. Assessing the Effects of Empowerment and Emotions on Job Satisfaction in Hotel Services Environments. Proceedings of the The 2nd International Research Symposium in Services Management Yogyakarta, Indonesia, pp. 467. Yuhanis Ab. Aziz, Khairil Wahidin Awang and Zaiton Samdin. 2011. Evidence of Empowerment in Hotel Industry : The Case of Hotel Front Liners in Malaysia. Proceedings of the The 2nd International Research Symposium in Services Management Yogyakarta, Indonesia, pp. 471-473. Zulhamri Abdullah, Yuhanis Ab. Aziz and Shri Dewi Applanaidu. 2011. Building a Unique Corporate Identity : a Study on a Mission & Vision Statement on Corporation Websites of Malaysian and Singaporean Corporations.. Proceedings of the Proceeding of the 1st International Colloquium on Corporate Branding, Identity, Image and Reputation, 2011 Swissotel, Zurich, Switzerland, pp. 38. Zaiton Samdin and Yuhanis Ab. Aziz. 2011. The Role of Socio-demographic and Economics on Ecotourism Activities at Penang National Park, Malaysia : A Servoces Marketing Perspective. Proceedings of the The 2nd International Research Symposium in Services Management Yogyakarta, Indonesia, pp. 162-164. Khairil Wahidin Awang, Yuhanis Ab. Aziz and Zaiton Samdin. 2011. MIcro, Small and Medium-sized Hotel Development : A View From the Practitioners. Proceedings of the 12th International Joint World Culkture Tourism Conference Cultural Tourism : Past and Future, The Green Park Hotel / Taxin, Istanbul, Turkey, pp. 114-120. Yuhanis Ab. Aziz. 2009. Development of a Structural Equation Model for Tourist Services Eperience : Services Marketing Perspectives. Proceedings of the Tourism and the 3rd Sector : Releasing the Potential Conference Proceedings Neuchatel, Switzerland, pp. 31. Yuhanis Ab. Aziz, Khairil Wahidin Awang and Hamimah Hassan. 2009. The Impact of Internal Marketing on Residient's Quality of Life and Attitude Towards Additional Tourism Development : A Structural Equation Modeling Approach . Proceedings of the Tourism and the 3rd Sector : Releasing the Potential Conference Proceedings Neuchatel, Switzerland, pp. 17-31. Yuhanis Ab. Aziz and Khairil Wahidin Awang. 2009. Conceptualising the Services Excelence and Its Antecedents : The Development of the Structural Equation Model. Proceedings of the 6th UBAYA International Annual Symposium on Management, pp. 1-15. Yuhanis Ab. Aziz and Christine Ennew. 2008. Emotional Labour and Employee-Customer Relationship : Empirical Evidence From the Hotel Sector. Proceedings of the Academy of Marketing Annual Conference 2008, pp. 252. Yuhanis Ab. Aziz. 2008. Emotional Labour: An Emerging Concept in Services Marketing. Proceedings of the Applied International Business Conference 2008, Grand Dorsett Hotel, FT, Labuan, Sabah, pp. 1-5. Yuhanis Ab. Aziz and Christine Ennew. 2006. Emotional Labour and Services Delivery : An Evaluation in the Hotel Sector. Proceedings of the Academy of Marketing Conference 2006, pp. -. |
| Penyelidikan |
KETUA PENYELIDIK Malaysian Robust Index for Health Tourism. Fundamental Research Grant. 2012. RM30,000.00. An Investigation of Tourist Service Experience: Development and Validation of a Strutural Equation Model. Research University Grant Scheme. 2010. RM70,000.00. The Impact of Employee’s Empowerment and Emotional Labour: Evidence From Customer’s Perspectives. Research University Grant Scheme. 2008. RM24,000.00. PENYELIDIK BERSAMA Sustaining the Honey Industry all Along the Value Chain-Upgrading the Production, Processing and Marketing. Others. 2012. RM153,750.00. Robust Index for Ecotourism. Fundamental Research Grant. 2010. RM48,000.00. Willingess to Pay in a National Park in Malaysia: A Case Study of Taman Negara. Research University Grant Scheme. 2008. RM24,800.00. |